Helpdesk

This is SteadyPoint Helpdesk, Office 365’s Helpdesk Solution. Designed to help SME’s and enterprises take their Office Experience to the next level, collaboration made simple with a familiar Office 365 look and feel. Automating key requests and service processes thereby reducing overall resolution times. SteadyPoint Helpdesk can be used as a single platform to automate services for several departments.

Features:

• Workspace – Manage communication, permissions, and collaborations.
• Customizable Request types – Configure different type of service requests
• Customizable Customizable Forms for each request type – In terms of field and to have the flexibility to change field attributes.
• Customizable Workflows – Collect information from different stakeholders and undertake routing to request for action
• Triggers – Action that allows you to setup automatic reaction runs in response to conditions or events.
• Reports – Graphically presented information regarding the tickets, performance, and resolution time.
• Microsoft teams’ integration – Create, edit, and collaborate on your tickets through Microsoft Teams
• SLA – Define SLA based on severity
• Creating Tickets via Email – Create tickets from email directly
• Activities / Tasks – Set Tasks, Reminders and Approvals
• Knowledge base – Find solutions without having to seek assistance.
• Customize with Power Automate - Create new actions based on your needs