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Dynamics 365 Support: 4-Week Implementation

Folio3 Software Inc.,

Get seamless support, fast issue resolution, optimization of existing processes and maintenance of critical Business Applications, 24/7, with Folio3’s Global Support Services.

Folio3’s support services offer peace of mind to business owners who require frequent support for resolving issues regarding Microsoft Dynamics 365 Business Central applications, modules and other ERP related errors.

From tracking incidents and patches to improving work practices and DevOps automation, our Microsoft Dynamics 365 Support services help you keep your ERP in shape.

Deliverables

Our team of certified Microsoft Dynamics 365 professionals will help you with smooth implementation of patches and releases, proactive resolution of issues and tracking incidents as they happen.

The 4-week support implementation plan comes with:

  • Dedicated support & service delivery engineer who’ll be available 24/7
  • Dedicated Project Manager who’ll be working directly with your team
  • Fast issue diagnosis and resolution recommendation
  • Incident tracking in Jira
  • Automatic response when a new incident is created
  • L1 (level 1) support within 2 hours of a new incident
  • Optimization of the existing processes
  • Answering ‘How to’ ERP related questions
  • Improving work practices through SOPs
  • Automation of recurring tasks
  • Release management & DevOps automation
  • Process efficiency recommendations through Power Apps
  • Reporting Help with Power BI

Additional services charged separately

  • System Health Check & report
  • System Performance review & optimization
  • On-site visit for support & training
  • Extended & ongoing support

Support for Dynamics AX and Dynamics 365 F&O are also available.

For more details visit Folio3 Dynamics or email us at dynamics@folio3.com

Огляд
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