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Non Conformances

Foodware 365

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Receive, document, categorize, follow-up and process your Customer Non-Conformances

Do you ever have problems managing the incoming customer non-conformances?

With Foodware 365 Non-Conformances, we are maximizing the use of the Microsoft platform. We optimize following up and resolving your customer complaints through seemless integration of different applications. From now on, It is possible to register your non-conformance directly within Microsoft Outlook. Convert an incoming email to a non-conformance in just a few clicks. Even better, by creating the non-conformance, your colleagues are automatically informed and assigned tasks. Imagine just registering a non-conformance within Outlook, automatically adds a task on your sales persons to-do list to contact your customer and minimize damage. With Foodware 365, that's reality.

How do you ensure you keep track of all the related data while handling your non-conformances?

Through the use of Microsoft Teams, a channel is created to gather the team, get access to the necessary files, enable chat functionality and assign, follow-up and report on tasks. Fully automated, a Microsoft SharePoint folder is created in the bacground and added to the Teams channel, allowing the team to store all relevant documents in the same place. All related documents & pictures are accessible for everybody who is assigned to resolve this non-conformance.

Features and benefits

  • Outlook integration to ease non-conformance registration
  • Make use of Microsoft Teams and Planner to streamline your internal process
  • Non-Conformance available within Microsoft Dynamics 365 Business Central
  • Possibility to register Non-Conformances on a Customer or Consumer level
  • Anytime, anywhere, any device.

Supported Editions:

This app supports both the Essential and Premium editions of Microsoft Dynamics 365 Business Central.

Supported countries:

Netherlands, Sweden

Pricing

Foodware 365 | Non-Conformances is charged at a price per company per month. Please contact us for more information on the pricing.

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