Streamline sales processes, improve customer retention and reach new customers.
Meet the BE-terna Utilities Customer Engagement solution (CRM), tailored and customisable for Utilities, Energy and e-mobility providers who want to excel in Sales, Marketing and Customer Service.
Increase brand awareness as a supplier of choice with automated sales, marketing and omni-channel customer service. Business today revolves around customers more than ever, and the utilities industry is no exception.
Customers expect that energy suppliers should be able to anticipate their needs, make relevant suggestions before they even make contact, and deliver a better experience than the industry competitors on the market.
Win the utilities market with a leading utilities integrated CRM solution for energy suppliers that empowers you to:
- Design and execute marketing campaigns
- Generate leads and qualify opportunities
- Apply simple or complex pricing strategies (tariff or bespoke)
- Increase upselling and cross-selling potential with non-commodities
- Renew contracts and nurture customer relationships
Utilities CRM is a modular solution, consisting of:
- Customer 360 ° view
- Sales Automation
- Customer service
- Customer & Partner Portals
- many more ...
Why BE-terna Utilities CRM
- The biggest utilities CRM team in Europe: The BE-terna CRM department operates with the highest number of team members for utilities solutions in Europe, which is why we are able to ensure truly responsive and reliable service.
- 100% specialised in the utilities, energy and e-mobility industry: No need to accept compromises, we understand every aspect of your utilities business
- Market-specific solutions: We are able to comply with local legal requirements
- Always close to you: Our international team is experienced in working with utilities suppliers all around the globe (85+ countries).
- Cloud-based: We are the leading European utilities CRM cloud-base provide, however we do also provide on-demand deployment.
- Global portfolio: Our customers include numerous global corporations and innovative midsized utilities companies, who strive to gain competitive advantages by using the BE-terna Utilities CRM solution