Multisoft IM with Team

Multisoft IM provides a brand-new customer service experience that help your organization to manage daily customer engagement activities effectively with convenience. Customer service is important to retain customers and grow your business. Beyond the traditional telephone and email support, Multisoft IM emphasize more on text message and get response anytime regardless to geographic location. Message channel integration enable your organization to receive message from customers’ communication application and response in general. A many to many customer feedback system helps avoid missing messages.

In Multisoft IM, it gives the chance to your organization to gather customer enquiries in a single platform which make it a lot easier to consolidate data, queries for further analysis and follow up. It also enables your organization to augment the customer service support offering by Multi-to-One support as multiple stakeholders could be involved in Microsoft Teams’ channels or groups. Apart from experience enhancement, Multisoft IM also capacitate customer service to be manageable. Everything, including files, conversations will be recorded and could be checked and tracked easily.

In short, Multisoft IM functions as a platform for customer services as well as instant messaging application and message gathering for corresponding staff to reply, follow up or referral in one single platform.

Please contact our email, cpt@multisoft.com.hk, for further support or assistance, we will provide a step by step walkthrough of onboarding or operational issues related to Multisoft IM.