Empower agents and take control of the customer experience with 8x8 Contact Center for Microsoft Teams.

A full suite of omnichannel contact center functionality, fully integrated with Teams, makes it easy to simplify customer engagement workflows and ignite collaboration across the organization. With 8x8 Contact Center for Microsoft Teams, agents can quickly connect and collaborate with experts to resolve customer issues faster and more efficiently.

Features

Integration leveraging Microsoft’s Direct Routing
Unlimited voice calling to 47 countries
Accept incoming calls in Microsoft Teams and empower agents to manage the customer interactions, capture call details and key metrics
Full reporting and analytics into call quality, performance metrics, activity history, and speech analytics across the entire contact center
Support for regulatory compliance initiatives with 8x8 Call Recording

Key Benefits

Empower agents to collaborate with the rest of the business to improve customer experience delivering the expertise they seek, while also expediting resolution times
Improve agent engagement and empowerment as they effortlessly connect with the rest of the organization
Foster greater communication between your contact center agents to build a stronger team and better teamwork

8x8 Contact Center for Microsoft Teams

Видавець: 8x8, Inc