Alterna CX

Видавець: AlternaCX

Microsoft preferred solution

The simple way to manage customer experience

Alterna CX solution helps companies manage customer experience and get better results. Powered by Microsoft Azure and with deployments at renowned multi national banks, insurers and retailers, Alterna CX is a leading customer experience solution with the following modules:

Essential set of tools to measure and manage customer experience for an enterprise including real time customer feedback collection from 10+ channels across customer journey, Net Promoter Score (NPS) measurement, live dashboards and action management.

Deep learning algorithms to explore conversation topics, analyze emotions and detect intents in text based customer feedback including social media, complaint systems and surveys effortlessly. Simplified model creation and management for data analysts.

AI based models to predict satisfaction without asking customers and to understand the expected impact of specific actions on business KPIs.

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