The Genesys Gplus Adapter for Dynamics 365 integration provides data-driven automation through self-service IVR applications by accessing Dynamics 365 data at the outset of every call. This enables each and every call to be personalized utilizing Genesys interaction controls and screen-pops.
Improve customer experience. Increase agent efficiency.
The Genesys and Dynamics 365 integration does not require you to install any hardware or software. It’s easy to deploy and can be accessed through browsers, such as Microsoft Edge or Chrome, running on any operating system. This eliminates any dependence on IT.
Genesys-Dynamics 365 integration is compatible with both US and international phone numbers over a PSTN or IP network for added flexibility.