Integrating Teams and Puzzel brings your agents closer together making collaboration easier
Users can see whether other agents are online, busy, away or in calls, as well as the presence statuses of all other colleagues across their organisation. This allows an immediate view of what resources are available in the front and back office environments.
Agents can view contacts’ calendars and schedules in Teams
to better align plans, meetings and calls. This allows customer expectations to be correctly set and met.
Why contact centres are integrating Microsoft Teams with Puzzel?
Reduces agent effort - No need for agents to switch between application
windows while servicing customers.
Supports Hybrid Working - Keep teams and colleagues connected even when working remotely.
Drive first call resolution - Enable agents to chat
and exchange advice in real-time to reduce handling time.