KITT Chatbot

Видавець: Robotron Datenbank-Software GmbH

KITT chatbot for recurring contacts with customers, users and stakeholders.

KITT is a text-based chatbot and speech-to-text chatbot for customers, users and stakeholders - a chat system for recurring contacts and to support.

Text-based and speech-based accepted requests are processed and answered. Possible use cases can be:
  • chatbot on websites
  • integration in instant-messaging systems
  • as an intranet component
  • partially automated ticket support

For example:
  • 24/7 support and thus increase customer satisfaction
  • possibility for 24h-self-service
  • identify similar questions/patterns and issue sample solutions
  • execute routine operations without errors
  • establish first contact with customers
  • help and relief for 1st and 2nd level support

Advantages of our approach:
  • there is only one interface to the cloud, the data can be hosted anywhere
  • we built the backend and the frontend can be customized as desired
  • highly modular due to microservices, making it easy to replace individual modules
  • simple connection of surrounding systems
  • easy monitoring of KPI by provided admin frontend
  • frontends for supervision and retraining
  • DSGVO/GDPR compliant solution 

This application is available in English & German.

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