SentiSum AI-Powered Customer Experience Analytics Platform

SentiSum is the AI-first Voice of the Customer platform.

It acts as your ‘Customer Second Brain’ — unifying every feedback signal and powering action where customer retention is won or lost.

It listens across every interaction — support tickets, chat logs, surveys, reviews — and tells each team exactly what’s going wrong, why it’s happening, and how to fix it. Always thinking and analysing before it becomes a bigger problem.

Why It Matters

Customer experience today is reactive, fragmented, and slow.

Teams are overwhelmed by feedback spread across tools and channels — and they only realise something’s wrong after KPIs drop or churn spikes.

Leaders don’t need more dashboards. They need clarity.

They need confidence.

They need something that acts before it’s too late.

We believe every team should know what’s breaking, why it’s happening, and what to do — before it impacts the customer.

This isn’t about more insight. It’s about smarter, faster action.

How We’re Different

1. Quality of Insight

We go beyond tagging or summarising.

SentiSum uses real-time AI to identify root causes, not just topics — revealing patterns and anomalies others may miss. One product error cost a brand £250K. We found it in hours. Dashboards wouldn’t have.

2. Simplicity of Solution

There’s no setup complexity, no analyst dependency.

Insights flow into the tools your teams already use — like Zendesk, Jira, Slack, and QA platforms.

No dashboards to build. No guesswork.

3. Speed to Value

You get answers within in minutes - not days, weeks or quarters.

Customers see improvements immediately.

Teams act faster. Leadership gains trust.

It’s not another dashboard. It’s a layer of intelligence that acts as your customer second brain suggesting action before you ask.

Who It’s Built For

• CX & Support – Spot rising friction points early. Prevent churn before it surfaces in your metrics.
• Product – See what’s breaking in the experience. Prioritise what matters most based on real customer language.
• Marketing & Brand – Track sentiment shifts. Understand how campaigns, pricing, and messaging land — live.
• Ops & QA – Detect issues across channels. Monitor service quality and route insights straight to action owners.
• Execs – One source of truth. No noise. Just the signals that show where experience is at risk and how to protect it.

Second Brain breaks silos — it’s for every team that touches the customer, not just the one that measures them.

What This Unlocks

• Fewer blindspots
• Faster decisions
• Smarter teams
• Better customer outcomes

Fix today’s experience. Build tomorrow’s brand.

Closing Statement

We’re not chasing where VoC has been — we’re building where it needs to go.

— Sharad

https://www.wetransact.io/