SentiSum AI-Powered Customer Experience Analytics Platform

SentiSum is the AI-first Voice of the Customer platform.

It acts as your ‘Customer Second Brain’ — unifying every feedback signal and powering action where customer retention is won or lost.

It listens across every interaction — support tickets, chat logs, surveys, reviews — and tells each team exactly what’s going wrong, why it’s happening, and how to fix it. Always thinking and analysing before it becomes a bigger problem.

Why It Matters

Let’s face it: Most VoC platforms are bloated dashboards, stale survey charts, and lagging reports.

They leave teams guessing. They react late. They sit in silos.

Sentisum gives you the why — behind churn, drop-offs, and complaints — in real time.

It’s an early warning system for every team: CX, Product, and Marketing.

How We’re Different

1. Quality of Insight

We go beyond tagging or summarising.

SentiSum uses real-time AI to identify root causes, not just topics — revealing patterns and anomalies others may miss. One product error cost a brand £250K. We found it in hours. Dashboards wouldn’t have.

2. Simplicity of Solution

There’s no setup complexity, no analyst dependency.

Insights flow into the tools your teams already use — like Zendesk, Jira, Slack, and QA platforms.

No dashboards to build. No guesswork.

3. Speed to Value

You get answers within in minutes - not days, weeks or quarters.

Customers see improvements immediately.

Teams act faster. Leadership gains trust.

It’s not another dashboard. It’s a layer of intelligence that acts as your customer second brain suggesting action before you ask.

Who It’s Built For

• CX & Support – Spot rising friction points early. Prevent churn before it surfaces in your metrics.
• Product – See what’s breaking in the experience. Prioritise what matters most based on real customer language.
• Marketing & Brand – Track sentiment shifts. Understand how campaigns, pricing, and messaging land — live.
• Ops & QA – Detect issues across channels. Monitor service quality and route insights straight to action owners.
• Execs – One source of truth. No noise. Just the signals that show where experience is at risk and how to protect it.

SentiSum breaks silos — it’s for every team that touches the customer, not just the one that measures them.

What This Unlocks

• No more blind spots—see the full picture, in real time
• Act fast—spot issues before they escalate
• Decisions with confidence—not dashboards, direction
• Outcomes that matter—retention, CSAT, and fewer complaints

SentiSum replaces fragmented reporting with clear, trusted insight—so teams can fix what’s broken and prevent what’s next.

Closing Statement

We’re not chasing where VoC has been — we’re building where it needs to go.

— Sharad Khandelwal (Founder)