Integrated Field Service Management Platform
Service management in any vertical context, is integrated into supply chain management as the intersection between the actual sales and the customer point of view. The aim of high performance service management is to optimize the service-intensive supply chains, which are usually more complex than the typical finished-goods supply chain. Most service-intensive supply chains require larger inventories and tighter integration with field service and third parties. They also must accommodate inconsistent and uncertain demand by establishing more advanced information and product flows.
Manufacturers and their service partners rely on skilled field service technicians to provide installation, inspection, repair, and maintenance services at customer locations. Companies are currently managing the field service through multiple systems, using phone calls, emails, sticky notes, and paper forms. The inefficient field service processes and systems result in increased customer churn, unproductive service technicians, and missed revenue opportunities with the customers.
UNFYD®TRACK – is an end-2-end Service Function Management product with scheduling engine & FoS as its pivot. It accommodates unforeseen Scheduling Events while proactively addressing routine service and maintenance activities, with real-time integration to FoS. The platform strikes the ‘just right’ balance between Customer Service and Cost of Service.
UNFYD®TRACK – is a total Service Management tool through which company can optimise inventory, avert Over stocking or stock out situation and also improves right quantity at right time through integration of Kanban & Two bin System with Service management (if practised).
UNFYD®TRACK powers leading enterprises across verticals, (Automotive, Consumer Durables, White goods) in their integrated field-service management process, with over 5000+ field-service engineers working in tandem with enterprise service commitments.