Drive Business Success with Future-Proof, Intelligent Workforce Management
Calabrio, a top global provider of Contact Center Workforce Management software (WFM), offers market leading Cloud solution. Using Calabrio WFM’s highly flexible module suite, contact centers can effectively forecast, schedule and monitor all customer service operations, as well as dynamically adapt to changing situations. This ensures that business needs can be optimized through a balance of personnel, demand and customer service levels. Calabrio WFM is known and respected for a modern approach to WFM, with a wide range of tools and capabilities to positively empower employees across the organization, resulting in optimized operations and engaged customers.
MEET THE MOMENT: AGILITY FOR THE MODERN CONTACT CENTER.
Forecasts: Multi-skill, multichannel forecasting for both short- and long-term planning, as well as for trends and seasonality analyses.