Verint Interaction Recording for Microsoft Teams can help regulated organizations such as financial institutions, healthcare institutions, and government agencies manage the complexities of regulatory compliance across the communication modes used in Microsoft Teams meetings.

It is an integrated, secure compliance recording solution for centrally capturing, storing, retrieving, and analyzing Microsoft Teams voice calling, chat, screen sharing, video conferencing, and other modes of collaboration across front, middle, and back-office environments.

Part of the Verint Cloud Platform, it allows captured Teams interactions to be managed in a single application - together with data from other sources - by Verint Engagement Data Management (EDM) and stored in the Verint Engagement Data Hub. EDM will consolidate and harmonize customer interactions from a wide variety of Verint and third-party sources, as well as historical archives, bringing together the management of disparate interaction data into one application, and breaking down the data silos that complicate data management, governance, and compliance. Data analysis can now reveal new insights from the cohesive, holistic view of customer engagement results.

Verint Interaction Recording for Microsoft Teams

Видавець: Verint