Internal Communications Ecosystem project or assignment

CloudWay AS

Structure or restructure your internal communications ecosystem

Traditionally internal communication platforms are email and a static intranet site, and perhaps different forum tools, either external social media or similar internal tools. The purpose of internal communication is to provide important and relevant information to everyone in the organization, when they need it or want it. Many times, the tools used for this purpose can become fragmented over time, and the employees experience to be overloaded with information they don’t need or want. This again can lead to extra stress and wasted time for the employees, which again affects how they thrive at work as well as their productivity. Understanding the full lifecycle of internal communications and the tools, including culture building, to make sure the right information is shared at the right time to the right people can inspire to an engaged community of employees, create trust across the organization, make work a good place to be, and make people proud and happy to be part of it.

A good ecosystem for internal communication can consist of a combination of Microsoft Teams, SharePoint, Viva Engage, Viva Connections, Viva Pulse and Viva Glint, combined with other tools and functionalities in the rest of the Microsoft 365 and Microsoft Viva platforms.

We can offer a project or assignment* (*depending on scope and what has or is already done in and by the organization themselves), where we either structure a new ecosystem for internal communications, or restructure your current.


Week 1 - Knowledge transfer and organization

  • Mapping current ecosystem for internal communications
  • Mapping pain points/challenges, possibilities and prioritize scenarios
  • Identify Business Case

Weeks 2-5 - Hands-on project/assignment*

  • Set up high level architecture: when to use what and why
  • Microsoft 365 and Microsoft Viva Suite and when to use what of
  • Microsoft 365
    • SharePoint
    • Teams
  • Microsoft Viva
    • Viva Connections
    • Viva Engage
    • Viva Glint/Viva Pulse
  • Plan for the full lifecycle of internal communications, included collaboration solutions
  • Identify ownership, roles and responsibilities in a RACI matrix
  • Setup process for ADKAR Model
  • Set up Communication Plan
  • Coaching sessions to select roles and plan for role-based competency journeys in the organization
  • Build Business Case with Microsoft 365 and Viva Insights reports, surveys and strategies

Weeks 6-8 Implementation

  • Present Business case to stakeholders
  • Summarize Lessons learned from project/assignment
  • Potential scaled deployment blockers and challenges
  • Finish Business Case based on findings
  • Or, depending on scope and maturity of the project/assignment already start implementing the new and improved ecosystem


Ready to or already implementing an improved internal communication ecosystem in your organization either on your own, with current partners and/or with support from CloudWay

Pricing is estimated for 25 hours a week over a period of 8 weeks. Depending on organization readiness, as well as the scope of the project or assignment, this can be less or more. Please feel free to contact us for initial talk and estimations for your proof of concept.

Xem nhanh