Omni-Channel Experience in Retail: 1-Day Workshop

Columbus Global

Learn how to build omni-channel / unified commerce for your business, and deliver personalized and seamless buying experiences

The offer

Columbus “Omni-Channel Experience in Retail” Offer is a one-day workshop that will help your team to learn:

  • How to enable seamless omnichannel experience both for online and offline
  • Which Microsoft technologies (including Dynamics 365 Commerce, Supply Chain Management, Finance) should be considered for modern omnichannel architecture
  • How to tailor retail best practice approach to your business needs
  • Facts in short

    The workshop can be delivered globally both virtually & onsite, it lasts for 1 day and requires the involvement of representatives from IT, retail & digital commerce and top management. Note that participants don't need to have IT knowledge to be a part of the workshop. On the contrary, understanding of your current processes, customer journey & future requirements is the most important thing.

    Workshop in details

    Stage 1.Understanding your needs: 30 min call prior to the workshop to customize it for your business specifics;

    Stage 2.Introduction to modern omni-channel: customers’ perspective & needs, retailers' perspective & possibilities, gap in between;

    Stage 3.Omni-channel enablement: architecture & best practice, technology considerations, business considerations, process considerations;

    Stage 4.Demonstration: demo of architecture setup based on common retail use cases;

    Stage 5.Discussion: your unified commerce maturity mapping, future roadmap based on your requirements, Q&A and next steps.

    Business use cases for the workshop

  • Buy online - pick up in store (BOPIS), Curbside pick up (BOPAC)
  • Buy in one store - pick up in another store, Return/exchange anywhere
  • One customer profile across channels
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