Envision improvement opportunities with Dynamics 365 Field Service by experiencing high-level demonstrations of the Microsoft solution landscape combined with insight into high-value use-cases.
HSO's Envisioning Workshop for Connected Field Service (based on the Dynamics 365 Field Service solution) will take you through a series of stages of discovery and idea definition that will form the start of your Field Service solution roadmap.. Learn how the following functionality could assist your business meet its customer needs: *Always on service *Dynamics 365 Field Service *Dynamics 365 Administration Center *Power Apps Portal *Power Virtual Agents *Chat for Dynamics 365 *Dynamics 365 Remote Assist *Dynamics 365 Customer Service Insights *Dynamics 365 Customer Insights *Power Automate *LogicApps *IoT for Field Service *Robotic Process Automation for Field Service *Agent productivity *Remote assist *Self-service scheduling *Virtual help desk *Field mobile support *Field on the job remote assistance *Field technician enablement *Field mobile device
By the end of the workshop, you will... *have your current situation documented *understand your business' needs *have discovered opportunities for improvement *have created use-case concepts and assessed their impact and feasibility *have prioritised your needs.
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