https://store-images.s-microsoft.com/image/apps.21594.ec75f3e1-c2d0-4dce-9ebd-5b3c067da229.1778ab7d-3856-484e-b828-d582eca2c137.c9ff45b1-3e4e-4faf-9453-b1755d301dcc

Live Assist for Dynamics 365 powered by LivePerson

bởi Communication Business Avenue

(26 xếp loại)

Engage visitors via messaging, chat, social + other channels with cobrowse, live video & AI bots

CBA Live Assist for Microsoft Dynamics 365 is an omnichannel solution for Dynamics 365. Hosted in the Azure cloud and co-developed with Microsoft to ensure tight integration, Live Assist delivers personalized anytime messaging engagements for web and mobile app users, even if an agent is not available. Delight your customers, improve agent productivity and maximize your Dynamics 365 investment!


AI

CBA Live Assist for Microsoft Dynamics 365 Dynamics 365 Azure Microsoft Live Assist Web Dynamics 365 !


Features

  • NEW: Engage visitors anytime with Conversational Messaging across web, social, business and app channels with our Messaging widget for Dynamics

  • NEW: Create your own bots easily with an interactive no-code/low-code dialog builder called Conversation Builder

  • NEW: Add intelligent routing and customer intent driven experiences to your bots using AI and natural language understanding with Intent Manager

  • Engage online visitors with live chat, cobrowsing, voice and video calling
  • Escalate chatbot interactions to live agents with context
  • Single pane of glass experience for Dynamics 365 agents
  • Drop in capabilities easily to web pages and apps
  • Agents can remotely view, click through, annotate, share files and fill out forms in visitors’ apps

Benefits

  • Single click experience for online visitors with easy transition between channels
  • Tight integration with Dynamics 365 to drive agent productivity
  • Face-to-face video interactions for personalized service
  • Higher online sales and conversions via rich content campaigns
  • Sensitive fields masked during cobrowsing for compliance and security

Xem nhanh

https://store-images.s-microsoft.com/image/apps.2809.ec75f3e1-c2d0-4dce-9ebd-5b3c067da229.1778ab7d-3856-484e-b828-d582eca2c137.3c6b0f2e-4f2e-438c-8dd1-715f6487d919
/staticstorage/d1793c47/assets/videoOverlay_7299e00c2e43a32cf9fa.png
https://store-images.s-microsoft.com/image/apps.65294.ec75f3e1-c2d0-4dce-9ebd-5b3c067da229.1778ab7d-3856-484e-b828-d582eca2c137.0d49a42b-b8ef-4022-9083-7ab5c6b213ea
/staticstorage/d1793c47/assets/videoOverlay_7299e00c2e43a32cf9fa.png
https://store-images.s-microsoft.com/image/apps.39585.ec75f3e1-c2d0-4dce-9ebd-5b3c067da229.1778ab7d-3856-484e-b828-d582eca2c137.d830481a-3c59-40ee-aa4a-609776265552
/staticstorage/d1793c47/assets/videoOverlay_7299e00c2e43a32cf9fa.png
https://store-images.s-microsoft.com/image/apps.32049.ec75f3e1-c2d0-4dce-9ebd-5b3c067da229.1778ab7d-3856-484e-b828-d582eca2c137.9c2dd761-db5f-4ca0-b198-899d09bb2880
/staticstorage/d1793c47/assets/videoOverlay_7299e00c2e43a32cf9fa.png
https://store-images.s-microsoft.com/image/apps.12185.ec75f3e1-c2d0-4dce-9ebd-5b3c067da229.1778ab7d-3856-484e-b828-d582eca2c137.d316bacb-eae1-4d10-b288-74255180676f
https://store-images.s-microsoft.com/image/apps.14047.ec75f3e1-c2d0-4dce-9ebd-5b3c067da229.1778ab7d-3856-484e-b828-d582eca2c137.a7db9d9e-4530-4a5c-a849-83daffbe33de
https://store-images.s-microsoft.com/image/apps.60983.ec75f3e1-c2d0-4dce-9ebd-5b3c067da229.1778ab7d-3856-484e-b828-d582eca2c137.1597afff-d8d6-45e5-931e-5fa47ae5820a
https://store-images.s-microsoft.com/image/apps.52166.ec75f3e1-c2d0-4dce-9ebd-5b3c067da229.1778ab7d-3856-484e-b828-d582eca2c137.bcfa8c6b-753d-4113-be52-8606e9eef395
https://store-images.s-microsoft.com/image/apps.17182.ec75f3e1-c2d0-4dce-9ebd-5b3c067da229.1778ab7d-3856-484e-b828-d582eca2c137.eded765f-832b-49b0-89c1-090a11b2b9b8