Create a complete view of your Healthcare customers using Dynamics 365 Customer Insights. At TTEC Digital, we build better customer experiences with Microsoft AI and machine learning.
Gather your data with ease
Demographic, transactional, medical, and provider data about your customers can be retrieved and stored securely in the Dynamics 365 Customer Insights platform. TTEC Digital draws on its Healthcare industry expertise to assess your datasets, identify the top priority sources that make the most impact, and include additional third-party datasets for enrichment of Healthcare customer profiles.
Patient Journey Mapping
For Healthcare, we exclusively offer the patient journey timeline configuration. Connecting to data that contain dates of specific events, we put a timeline together that provides insight to your workforce using the data and attach this to the Customer 360 profile within Dynamics 365 Customer Insights.
Create a better Customer Experience
To better understand customer motivations, we build segments using any available dimensions of the 360° profile and help drive growth within these by implementing a Flow connector, sending data to a system of engagement; Power Apps connectors, providing access to citizen developers; or a Power BI dashboard, using analytics and machine learning to discover segments and opportunities previously hidden.
* Initial configuration of Sandbox and Production environment
* Connectivity to up to 4 data sources, natively through Dynamics 365 Customer Insights where available
* Unify (Map, Match, Merge) data sources into Customer 360 profiles
*Patient or provider segments created for your Healthcare objectives
* Measures created for customers describing their frequency of medical care
* Patient journey timelines designed in the Customer Insights tool
* Power BI connector to Customer 360 profiles set up
* Recommendation report on next steps for additional value
*Est. dependent on profiles and complexity of measures, entities, workflows and dashboards.