Rapid request management for Microsoft Dynamics 365 & Power Platform by Datacom

Datacom’s rapid request management for Microsoft Dynamics 365 and Power Platform has been created in response to the challenges faced by government agencies managing high volumes of OIA and ministerial requests. Datacom offers a pre-configured application built on the Power Platform, designed to streamline the end-to-end lifecycle management of these requests.

Whether you’re a large agency with specialised OIA and ministerial teams, or a smaller one relying on subject experts, our rapid request management solution simplifies the process.

By implementing this solution, you can:

Review and categorise requests efficiently.

Track clarifications and extensions and conduct risk assessments.

Store documents related to requests for easy retrieval.

Benefit from automated notifications and service level agreement (SLA) management.

Manage email and document templates seamlessly.

Get comprehensive insights from dashboards and reporting.

Which option is right for your business?

• Base - Implementation of the rapid request management solution with no additional configuration. This option will get you started quickly for a low-cost entry.

• Lite - Implementation of Base, plus an additional week of consultation to run workshops and tailor your solution to your needs.

• Standard - Implementation of Base, plus an additional two weeks of consultation to run workshops and tailor your solution with added product functionality.

• Enhance - Discovery workshops to identify enhancements to your current rapid request management implementation. These enhancements will inform a backlog for your implementation.

FAQs

• Why should our organisation consider the rapid request management solution?

If you are currently managing large public service requests, experiencing OIA delays or traceability issues, then this solution will provide the benefits you need to get your OIA requests under control.

The rapid nature of this solution means faster deployment, minimising downtime and disruption to your sales team. This allows your organisation to quickly start reaping the benefits without the long lead times of traditional CRM implementations.

• How long does it take to implement the rapid request management solution?

Implementation timelines vary depending on the offering selected, the specific applications involved and the size of the organisation. However, we anticipate between five to eight weeks depending on the offering that is implemented.

• Will rapid request management for Microsoft Dynamics 365 and Power Platform integrate with our existing systems?

Yes, Dynamics 365 and Power Platform are highly integrative, allowing connections with various third-party applications, Microsoft tools (like SharePoint, Azure) and external data sources. Our Datacom consultants can facilitate seamless integration and data migration.