• Coordinate client resources and staff schedules
• Provide a dedicated point of contact responsible for working with IT Partner
• Provide access to Active Directory service
• Provide a server (physical or virtual) for System Center Configuration Manager installation
• Coordinate any outside vendor resources and schedules
• Configure all network equipment, such as load balancers, routers, firewalls, and switches
• Review and approve engagement deliverables in a timely manner
• Solve hardware problems
• Be prepared to provide an onsite person (minimal technical skills needed) for assisting in case of problems that cannot be solved remotely

Additional Cost Items Not Provided by the Project

The following items are not provided by the project but may be necessary and should be considered with respect to the overall client objective:

• Support of any workstations running OS other than Microsoft Windows 7 or Windows 8
• Firmware installation or BIOS configuration
• Training of end user teams
• Any items not specifically mentioned in the scope of the project

Upon completion of the project, we will provide a project closeout report. This document will indicate the final project status, including evidence of matching acceptance criteria, outstanding issues, and the final budget. If you require more extensive documentation, it can be provided for an additional fee.

Downtime Status

Each upgraded computer will not work for at least two (2) hours; this time may increase, and depends on computer performance.

Prerequisites

• You must have Windows 10 or 11 compatible computers and Windows 10 or 11 licenses (can be purchased through IT Partner)
• All computers must be domain joined
• You must have a physical or virtual server with minimum 16 GB memory, 250 GB free disk space, 4 core CPU

Plan

Windows 10 or 11 Automatic Upgrade Service

If your organization has PCs currently running Windows 7, Windows 8, or Windows 8.1 and you want to perform an update to Windows 10 or 11 without user interruption, we can provide this service and perform an automatic remote upgrade during non-working hours, keeping all compatible applications and user files intact.

This service is for organizations with more than 25 PCs. For fewer than 25 PCs, please see our manual upgrade service.

IT Partner Responsibilities

• Analyze existing computers for compatibility with Windows 10 or 11.
• Prepare the environment for an automatic upgrade (including OS, configuration, SCCM, and AD).
• Perform the in-place upgrade while preserving files and compatible applications.
• Troubleshoot any issues during the update process.

Client Responsibilities

• Coordinate resources and schedules.
• Provide a point of contact for collaboration.
• Ensure access to Active Directory service.
• Provide a server for System Center Configuration Manager installation.
• Review and approve deliverables promptly.
• Prepare an onsite person for assistance as needed.

Additional Cost Items

Items not included in the project but may be necessary:

• Support for workstations running other OS.
• Firmware installation or BIOS configuration.
• End-user training.

Prerequisites

• Compatible computers and Windows 10 or 11 licenses.
• All computers must be domain joined.
• Server with at least 16 GB memory, 250 GB free disk space, and 4-core CPU.

Plan

• Kickoff meeting.
• Preparation of the environment.
• Compatibility analysis of workstations.
• Creating and coordinating the update schedule.
• Phased updating of workstations.
• Verification and issue resolution.

Success Criteria

Windows 10 or 11 runs on all workstations with all user files and compatible applications intact.

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