ivision Intune Managed Support for Endpoint Service

The ivision Intune Managed Support for Endpoint Service provides 24 / 7 support for your Cloud EDM (Enterprise Device Management) for Desktops and Mobile devices via Intune and Operational Administrative Services. Our escalation (level 2 and level 3) support teams and Operations Center sit discretely within the customer’s existing IT service delivery capability and integrates with their internal processes and workflows, providing cloud-like operational agility, elasticity and productivity. ivision employs automated desktop deployment services, patch intelligence, root cause analysis and alerting to ensure we maintain the fitness and effectiveness of critical endpoint systems and workloads that run in the customer’s device Ecosystem+.

Customer Challenges

• Standardizing endpoint management of desktops, laptops and mobility across the organization
• Home or Hybrid Work & Office rapid scale and secure deployment
• Ensuring 24 / 7 operation of critical business systems and endpoints
• Validating compliance of patch and endpoint updates
• Maintaining a consistent desktop image across all desktops
• Securing mobile and BYOD endpoints properly
• Management of user identities across multiple platforms
• Consolidate and centralize applications on demand
• Difficulty migrating from Legacy Windows 7 investment to Windows 10 / 11
• Support different user personas, applications and use cases
• Delay expensive hardware refresh schedules
• Leverage existing Microsoft investment
• Non-centralized Management for both physical and virtual device management

What’s Included

• Administration and Management of Intune and / or Co-management (Microsoft Endpoint Management) platforms for device enrollment, device compliance for Windows 10 / 11, MAC OS and Mobile Device Management for iOS and Android Devices.
• Core Service includes reporting, monitoring, patching, desktop deployment, app packaging, problem remediation, problem and incident management.
• 24 / 7 coverage Service.

Service Options

• Auto Pilot for Windows 10 / 11 automated zero-touch deployment & Provisioning
• Win32 Application Deployment packaging
• Windows 365 Virtual PC Management
• SCCM integration, Administration & Management