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Envisioning, deployment and support services for Microsoft Dynamics 365 Field Service
Microsoft Dynamics 365 Field Service transforms customer services and maintenance to equip technicians with pre-defined, repeatable capabilities based on Work Orders. This includes proactive, outcome-based processes and even IoT enabled solutions. Dynamics 365 Field Service makes it easy for end-customers to schedule service, monitor the progress of their request, and accelerate resolution, while the service provider can then make visible process information, status and knowledge at important steps of the process.
Dynamics 365 Field Service when implemented for preventive maintenance, routine work orders or un-planned events, reduces end customer downtime and optimizes service quality using connective intelligence to align work orders, resources, and end customer preferences. In advanced scenarios, Dynamics 365 Field Service can deliver end-to-end field service with machine learning, mixed reality, and Internet of Things (IoT) technology. Some of the common challenges Cognizant solves for: