Cloud Contact Center: 1-Day Briefing

The combination of traditional customer communication channels with modern, digital channels such as social media, mobile apps, and AI chatbots has created new opportunities for customers to interact with your brand. While this increase in customer touchpoints can lead to more sales and brand loyalty, it also gives you more opportunities to miss the mark on providing consistent, on-brand customer service experiences.

Agenda

In this briefing you will learn about:

• Why moving to a cloud-based contact center solution built on proven, familiar Microsoft technology can help you redefine customer service.
• How can you make sure your business is providing the right message to the right customer at the right time through the right channel.
• How to give your contact center teams access to connected tools, processes, and data from anywhere, across all channels.
• And how do you do this in a way that’s cost-effective and doesn’t place unnecessary stress on your contact center?