Phone Connect

Nothing is as important as speaking to your customers an business partners. Our Phone Connect solution is the ideal tool to take communication with your customers to the next level!

Are you tired of searching for customer or business partner data manually in the system while they are already telling you their concern?

Phone Connect stands for the integration of telephony and EDP (Computer Telephony Integration). Phone Connect links telephone numbers (also email addresses for Microsoft Teams) with any data on your business partners. When a customer calls, all relevant data, such as open sales quotes, orders, existing invoices, etc. are displayed directly in Microsoft Dynamics 365 Business Central on a so-called Phone Connect Call-In Card. The employees are always well informed without having to search for the necessary data records in Dynamics 365 Business Central manually.

Phone Connect creates a new hub for people working in Sales and enables them to fullfill customer needs in the blink of an eye.

What makes Phone Connect the way to go:

• Connect Microsoft Teams and all TAPI-enabled telephone systems
• Clear and convenient information provision for incoming or outgoing calls thanks to the direct display in Dynamics 365 Business Central
• Full integration into your CRM system enables the logging of telephony entries and calls to be made directly from Dynamics 365 Business Central
• Access to relevant records with one click of a button
• Complete Guided Experience Setup in Business Central including innovative Smart Connect Technology for an easy configuration
• Faster response and information provision
• Increase in productivity and customer satisfaction
• Record call notes directly on the call card
• More time to focus on the essential tasks

Start to know who is calling – and why

Get Phone Connect Tray Application here: Download

Find more information on Phone Connect and the other Simova Extensions for Dynamics 365 Business Central on our Youtube Channel: @simovagmbh

Supported Editions:

This app supports both the Essential and Premium editions of Microsoft Dynamics 365 Business Central.

Supported Countries:

All countries where Microsoft Dynamics 365 Business Central is available.

Supported Languages:

German (Germany), English (United Kingdom)