https://store-images.s-microsoft.com/image/apps.68.ac111d93-51ed-4bd9-89b4-fe5a0649fa9c.1e985355-f1ff-46db-95e5-dd5e390ac9fc.179a4e1f-4277-445e-8cf9-2cc46579e1c8
CX Connect with Dynamics 365
作者 cloudThing
Just a moment, logging you in...
Contact Center connecting with Dynamics 365
CX Connect with Dynamics is Kerv’s integration between Genesys Cloud CX and Microsoft Dynamics. It provides a plug-in to Microsoft Dynamics that enables agents to use Genesys from within the Dynamics web user interface so that contact centre agents have easy access to all the tools necessary to handle all their interactions in one place – the Microsoft Dynamics application.
CX Connect with Dynamics 365 is distributed as a Managed Application for easy incorporation into Dynamics. It embeds the Genesys user interface inside Dynamics so that agents can manage their availability status, accept, or decline calls, handle emails, and all other channels within Genesys and using the tools that Dynamics provides.
It provides the following features:
· Embedded Genesys UI within Dynamics
· Screen-pop
· Create interaction record
· Click-to-dial
· Multi-tasking
· Simple and easy to install and configure
· Single Sign on Between Dynamics and Genesys
概览
https://store-images.s-microsoft.com/image/apps.39777.ac111d93-51ed-4bd9-89b4-fe5a0649fa9c.1e985355-f1ff-46db-95e5-dd5e390ac9fc.ed6b290b-934d-4443-b9d9-82b7a1d1a993
来自 cloudThing 的其他应用
powerThings - Power Platform Solution AcceleratorscloudThingPower Platform Starter solutions which can be rapidly customised and extended to meet requirements
+1
Applicable to:
SaaS
NaN out of 5
Enhanced Offloaded Auditing for D365 - Audit AwaycloudThingCaptures CDS record changelogs in real-time, publishing to storage with seamless retrieval on-demand
+1
Applicable to:
SaaS
NaN out of 5
NonProfit Power Up - Power Platform AcceleratorcloudThingLower the cost and effort required to build a Power Platform solution for your Charity
+1
Applicable to:
SaaS
NaN out of 5
NonProfit Power Up - Historical Change ManagementcloudThingEliminate manual donor data updates for audit regulation and streamline effective charity Operations
+1
Applicable to:
SaaS
NaN out of 5
NonProfit Power Up - Batch Donation CapturecloudThingSwiftly Capture bulk donations with ease whilst automating the audit logs and manual bits
+1
Applicable to:
SaaS
NaN out of 5