Email Machine Learning

Microsoft Labs

Language Translation and Text Sentiment Score for Email Text Messages using Azure Cognitive Services

Email Machine Learning solution is an add-on feature to dynamics 365 CRM(Online) to translate email text messages into English and analyze its sentiments using Azure cognitive services. This feature enables organizations in understanding customer’s likes and dislikes. It also helps business users to make sure it gives the reader intended impression.

Email Machine Learning offers

  • Language translation email text message -
  • Translate text message into English by using Azure Cognitive Text translation API.

  • Sentiment analysis score for email text message -
  • Azure Cognitive Text analytics API returns a numeric score between 0 and 1. Scores close to 1 indicate positive sentiment, while scores close to 0 indicate negative sentiment. Sentiment score is generated using classification techniques.

Additional Field level options to the users are below :
Translated Email Subject to get translation of the Email Subject. 
Detected Language Field to find out the incoming original email language

This solution is built on Dynamics 365 and seamlessly works on Dynamics CRM 2016 and above Any suggestions/feedback from your end using Email Analytics would help us at Microsoft Labs to define the roadmap of this solution to its future. Microsoft Labs does not offer an ongoing customer support for this solution. It would be ideal to test run the solution in your pre-production environments before installing in your production environment.