CoreEngage | Altigen image

CoreEngage | Altigen

作者 ROGER365.io

Microsoft 365 Certified
(1 评分)

Omnichannel Contact Center with Agent, Supervisor an Reporting functionalities.

CoreEngage offers a Contact Center and Social Messaging solution for Microsoft Teams. With the Teams App, agents have realtime insight in the queue, waiting time etc. With the reporting module you can view historical data.

CoreEngage can be used within every organization who migrated to Teams Calling and would like to improve their communication with their customers. With the optional integration of Microsoft PowerApps you can help your customers even quicker and improve business processes with losing time.

CoreEngage is available for small and larger organisations as the pricing model offers as well as consumption based pricing as a fixed pricing model.

To use the Contact Center solution you must first enroll into the platform where you get a free 14-days evaluation. In order to use this app. Users must have an active account, for more information on activating CoreEngage, please contact: [coreengage@altigen.com](mailto:coreengage@altigen.com) .

CoreEngage Contact Center offers:

General

* Queueing

* Neural Text to Speech (for audio prompts)

* CRM Integration

* Various routing methods, including Skill Based Routing

* Schedules

Agent App

* Live queue insights & statistics

* CRM Integration

* Power Platform Integration

* Availability & Reason codes

* Multiple queue login

* Wrap up timer

Supervisor

* Live queue & agent statistics

* Live Calls Overview

* Agent Status Overview & Override

* Monitor, Whisper & Join

Reporting

* Queue Summary & Details

* Agent Summary & Details

* Agent Logging

应用功能

使用此应用时,
  • 可通过 Internet 发送数据
  • 此应用可访问活动邮件中的个人信息,例如电话号码、邮寄地址或 URL。此应用可能会将此数据发送给第三方服务。无法读取或修改邮箱中的其他项目。

概览

Snapshot 1 of CoreEngage | Altigen
Snapshot 2 of CoreEngage | Altigen
Snapshot 3 of CoreEngage | Altigen
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