Digital Desk is an IT & Enterprise Service Management (ESM) tool purpose built by Allied Digital. We’re a leading Digital Services & Solution Provider that’s helped modernize & secure our clients IT since 1984.

This SaaS offering is an intuitive PinkVERIFY CERTIFIED Tool capable of providing enterprise level service management for the digital enterprise across on-premise environments, the cloud, and everywhere in between.

It provides end-to-end visibility of all services delivered by the different business units while also automating processes. Digital Desk is easily configured & allows you to activate quickly while scaling to your business needs. With its simple & consistent approach you increase efficiency, lower costs, and can devote more time to innovating & delivering the modern self-service user experience that your employees expect. For more information head over to the Digital Desk website .

Modules/Features:

AI powered Chatbot
Live Chat
Native Mobile App
Self Service Portal
Incident Management
Service Request Management
Service and Product Catalog
Knowledge Management
Service Level Management (SLM)
CSAT Survey

Event Management
Problem Management
Change Management
Release and Deployment Management
Task Management
Approval Management

Field Service Management
GPS Tracking
HR Service Management

Service Asset and Configuration Management (SACM/CMDB)
Asset Life Cycle Management
Asset Auto-Discovery

Integration Hub (Connect Anything, Automate Everything. Faster, Easier, Better Integration)
Ready 3rd Party Connectors (Like SCCM, SCOM, Kaseya etc.)

Dynamic and Analytical Reporting
Real-time and trending Dashboards.

Digital Desk - IT & Enterprise Service Management (ESM)-PinkVERIFY Certified

作者 Allied Digital Services LLC