PositivityTech® AI Sentiment Analytics

PositivityTech AI Sentiment Analytics empowers businesses to interpret customer complaint narratives and score their level of frustration, enabling organizations to prioritize actions effectively. By leveraging advanced sentiment analysis algorithms, this solution uncovers hidden risks and growth opportunities, transforming customer feedback into actionable insights.

Designed for business leaders and risk management professionals, PositivityTech provides multiple sentiment scores and aligns customer themes with strategic actions. It helps businesses improve customer retention, enhance profitability, and gain competitive insights by analyzing the complexity of customer narratives.

Addressing the need for proactive risk management and customer-centric strategies, PositivityTech's Sentiment Analytics Suite includes proprietary and open-source algorithms that identify severe complaints and sentiments expressed in customer interactions. By prioritizing high-risk customer interactions, businesses can ensure their actions deliver innovative value and turn negatives to positives.

Click “Contact me” to access PositivityTech’s AI Sentiment Analytics and uncover high-risk interactions.