Observe.AI Contact Center AI

作者 Observe.AI

(199 评分)

Analyze 100% of interactions for augmented workflows & agent performance.

Observe.AI transforms customer experiences and improves agent performance by helping top brands analyze 100% of interactions, extract actionable sentiment and interaction insights, and streamline workflows. With Observe.AI, businesses transcribe every interaction with high accuracy and coach agents while gaining full visibility into their customer service operations. Observe.AI brings the power of agent assistance, automatic speech recognition, and Natural Language Processing (NLP) to modern contact centers and their frontline teams.

With Observe.AI Contact Center teams evaluate and coach across 5X more calls and drive measurable behavior change in areas like CSAT (up 5%), demonstration of empathy (up 37%) and adoption of mandatory compliance dialogues (up 15%).

Observe.AI helps teams work much more efficiently even when remote by allowing access to call transcripts, audio players, and evaluation forms in one place. Supervisors and trainers get the performance and interaction analytics to provide data-driven, targeted coaching to agents. Observe.AI leads the industry in most accurate transcription for Contact Centers (86% speech-to-text accuracy) and provides AI-driven insights on sentiment, emotion, intent, silence, and more to improve agent performance and coaching for better delivery of customer experience.