Dynamics Telephony

Dynamics Telephony

CRM embedded Inside Sales Dialer, inbound and outbound telephony, all statistics in Dynamics 365.

User get a single seamless interface for Dynamics 365 and telephone so that advanced call control functionality is right where is should be - alongside the information that is fuelling their conversation with the caller 
 - Auto-logging all phone activity in CRM 
- Progressive dialer based on CRM Queues = 40% contact rate increase 
- Personal autodialer - Inbound CRM screen pop based on caller's phone number 
- Click to dial from anywhere in CRM 
- Call-back calendar tool ensures no appointment is missed 
- Real time CRM dashboard to monitor agents and phone activity 
- Management dashboards for time and activity analysis 
- Call recording link in Dynamics 365 - Voicedrop 
- leave pre-recorded message in voicemail box 
- All statistics stored in Dynamics 365 
- Any phone system -e.g. Avaya, Cisco, RingCentral, 8x8, TAPI, SIP, .
- Embedded softphone (ans, hang-up, transfer (blind and consult), conference, hold) 
- No server required 
-CRM 2011 RU8 to latest. 
Flexible to fit any call center: pop based on queue, DNIS, developers API, workflow triggers, inbound result codes, advanced phone number algorithm, multiple CRM instances, phone book, Progressive dialer for outbound campaigns features: auto-load items for agents, auto-dial, auto-reschedule no-answers/busies/voicemail, auto-log notes in CRM, unlimited outcomes, workflow integration, full statistics, easy campaign load (from CRM, file or web), real-time display
https://store-images.s-microsoft.com/image/apps.10115.66a63b66-18dd-4e40-a052-7fb01f68393e.411286a4-3133-4aae-a6fe-23a5dbfc1624.f4852361-27c7-4269-b664-4ccacb399be3
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https://store-images.s-microsoft.com/image/apps.10115.66a63b66-18dd-4e40-a052-7fb01f68393e.411286a4-3133-4aae-a6fe-23a5dbfc1624.f4852361-27c7-4269-b664-4ccacb399be3
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https://store-images.s-microsoft.com/image/apps.10115.66a63b66-18dd-4e40-a052-7fb01f68393e.411286a4-3133-4aae-a6fe-23a5dbfc1624.f4852361-27c7-4269-b664-4ccacb399be3
https://store-images.s-microsoft.com/image/apps.43013.66a63b66-18dd-4e40-a052-7fb01f68393e.411286a4-3133-4aae-a6fe-23a5dbfc1624.d2c7c268-2b9c-4916-a8aa-7948fbb66fcb
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https://store-images.s-microsoft.com/image/apps.34099.66a63b66-18dd-4e40-a052-7fb01f68393e.411286a4-3133-4aae-a6fe-23a5dbfc1624.584c1388-2229-4259-8811-3614f9ba697a
https://store-images.s-microsoft.com/image/apps.4080.66a63b66-18dd-4e40-a052-7fb01f68393e.411286a4-3133-4aae-a6fe-23a5dbfc1624.4769ea56-e410-44e9-8561-14310619de42