Monitor, diagnose, and manage the health of your unified communications, contact center and IT infrastructure with intelligent cloud based service management.
Go beyond simple monitoring with proactive fixes to resolve 90% of issues without human interventionCollect and present CMDB asset information automatically, providing at-a-glance graphical views of your communications platforms
Monitor resource utilization to retire unused capacity and forecast future requirementsSecure your UC infrastructure with real-time threat awareness capabilities
Work smarter with a centralized interface for communication, escalation, reporting, and customer interaction.Zero in on caller experience, using vector events and logic to identify common issues, like log in failure, request errors, queuing missteps, and missing announcements
Access your IT infrastructure instantly from anywhere – without the hassle of VPN or dialup