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Five9 Cloud Contact Center

Five9

5.0 (1)

Computer telephony integration (CTI) screen pop for Microsoft Dynamics CRM

Customers want fast and smart communications. Your agents need the right information at their fingertips when communicating with customers. That’s why Five9 partnered with Microsoft to deliver the Intelligent Cloud Contact Center - integrated into Microsoft Dynamics CRM. The result is agents have the insights they need to accelerate the customer journey to the right outcome. By empowering agents with valuable customer context, you can deliver omnichannel capabilities, regardless of customer preference.

Features
• Cloud-based virtual contact center
• Automatic call distribution (ACD)
• Computer telephony integration (CTI)
• Integrated Voice Response (IVR)
• Customer interaction “screen-pop” notification and incident matching
• Inbound, outbound, and blended voice capability
• Routing and assignment of interactions to best available agent
• Predictive, power, and preview dialing
• Rich administration and supervisor tools
• Call recording
• Visual voicemail capabilities
• Real-time quality monitoring
• Voice, Chat, Email capabilities
For more info please visit our Website.
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