Zap Time Entry App includes below modules:

– Case Time Tracking (This module was released in Jan 22)

– Timesheet Management (This module will be released in Jun 22)

A very common requirement with Customer Support teams is the ability to track time spent against Cases.
This can help in understanding:

Now we can easily track time spent by your Support agents on Cases using Zap Time Entry App!

Features:

Easy to add/edit Time-entry Or start Timer from within Case Form
Easily add/remove fields from Time Entry form using out-of-box form editor
View Total Time, Billable Time and Non-Billable Time within Case Form/View
Global Time-Entry Panel to view OR Start/Stop Timers from anywhere
Real-Time Monitoring of Staff (by viewing whose all timers are running at-present)
Generate report of time spent on Cases by Agents / time spent on Cases for each Customer within selected time period
Works with Dynamics 365 Mobile as well as Tablet App

Zap Time Entry - Case Time Tracking + Timesheet

Autor: Zap Objects