Ticketing As A Service
Autor: kitameraki limited
Boost your company productivity by handling your incident & service request tickets.
Ticketing App for Microsoft Teams allow you to boost your company efficiency and productivity by handling your service desk incidents & requests.
Requests to other Teams can easily be forgotten or lost among other tasks, leading to poor service and waste. By rolling out a Ticketing App in your company, you empower your Teams to deliver great services to the rest of the employees.
KEY BENEFITS:
- Keeps Records and keeps you Organized
- Helps Prioritize Requests
- Creates Easy Communication
- Accelerates Resolution
- Tracks Time which enables Performance Analysis
BENEFITS FOR MANY TEAMS:
The Ticketing App is NOT ONLY for the IT Team. No matter what your industry is and company size, any Team that provides an internal service to the rest of the employees can benefit from a Ticketing App. Here are few examples:
- HR team: raising claims / submitting questions such as leave request balance, about insurance benefits
- Marketing team: submitting requests such as creation of new marketing tool, design
- Legal team: submitting request such as drafting / reviewing contract
- IT Help desk: submitting requests / issues / incidents such as bug in a software, trouble with the printer, purchase of new laptops
CLICK THE GET IT NOW BUTTON on the upper left to to boost your teams efficiency and productivity
KEY FEATURES:
- Raise a ticket and manage it until resolution
- Instant notification throught Chat
- Tickets are confidentials to other users
- Add Custom Fields in the Ticket Form
- Support users outside of your Teams org using email
- Dashboard and XL/CSV Export
- Create as many Ticketing instances you need (IT, HR, Customer care, etc.)
- Unlimited Users
- Support multi-languages (English, French, Spanish, Portuguese, German, Korean, Italian, Japanese, Chinese, Indonesian, Arabic, Netherland, Hindi and many more!)
FEATURES INTEGRATED WITH MICROSOFT TEAMS:
Team members can raise tickets and Team owners would be able to view all the tickets and manage queries to the respective Team where app is installed.
Unlike most Apps and Web Tools you will find in the market, our Productivity Apps have been designed since inception to work within Microsoft Teams, which brings a set of unmatched benefits:
- Simple & Intuitive UI
- Multi-Channels
- Chat Notifications
- Web, Desktop, Tablet & Mobile App Ready
- Microsoft Single Sign On
- Ready for Analytics
Možnosti aplikace
- Posílat data přes internet
- Tato aplikace má přístup k osobním informacím v aktivní zprávě, jako jsou telefonní čísla, poštovní adresy nebo adresy URL. Aplikace může tato data posílat službě třetí strany. Ostatní položky ve vaší poštovní schránce se nedají přečíst ani upravit.
