The projectfacts Outlook Add-in offers you a simple solution to transfer mails from your Outlook mailbox to the projectfacts ticket system. This allows you to document messages that arrived in your personal mailbox instead of the ticket system at the push of a button.

Click on any mail, choose the desired ticket channel and assign a status. If you wish, you can enter yourself as the current owner. The mail will be transferred to the projectfacts ticket system. There you can continue working with the ticket. So no message gets lost and you benefit from a complete documentation in projectfacts.

You can also track the status of your tickets in Outlook. A preview card shows the current owner and how much time has passed since creation. New ticket processes are also synchronized. When you click on the preview card you get to the ticket in projectfacts and have a complete overview of all ticket processes.

Please note: To use the projectfacts Outlook Add-in you need:

a valid license for the projectfacts enterprise software
at least projectfacts version 2022.1

For more information please visit www.projectfacts.com.

projectfacts is an integrated solution for the digitization of business processes. Our service package includes the complete digitization process: We analyze and optimize your business processes and digitize them with projectfacts. More than 10,000 users already benefit from more efficiency and simpler processes.

Besides a ticket system for your support or helpdesk, projectfacts offers solutions for time tracking, project management, HR, finance and collaboration. Test the software at www.projectfacts.com for 14 days free of charge and without obligation.

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Autor: 5 POINT AG