Helpdesk 365, a SharePoint ticketing system for Microsoft 365 is a free, fully featured 14-day trial for one Microsoft 365 tenant. Helpdesk 365 is free for up to 1 users forever.

This SharePoint helpdesk software is a simple, customizable, Microsoft 365 ticketing system, that ensures your organization can handle every issue effectively with specific help requests (e.g. IT, HR, Finance).

Now your employees can create a helpdesk ticket in the SharePoint ticketing system on the fly by using their existing Microsoft 365 login credentials. Further, this Microsoft helpdesk won’t need any additional cloud or services as it works within your Microsoft 365 subscription and data stays with you with 100% control.

2024 Features

Modern view

Rules & Automation

Approval workflows

Chatbot Bubble 365

Ticket archival

Multiple SLA choices

Condition-based columns

Ticket aging report

Create tickets through MS Forms

Create KB from tickets

2023 Features

Custom forms

Knowledgebase

Multi-language

Multilevel sub-service

Kanban view

Customer satisfaction surveys

2022 Features

Dashboard

Custom columns

Create new tickets from emails

Private notes

Ticket splitting and merging

2021 Features

Canned responses

Private notes

Email templates

Ticket field customization

Auto-assign tickets

Auto close tickets

2020 Features

Multiple roles

Service fields

Custom ticket status

Custom ticket sequence

Link for the knowledgebase: Helpdesk knowledgebase

Prerequisites
SPFx permissions: For installing the application and teams permissions if you want to use the application in teams.

Component information: This app can be added as a webpart on the SharePoint page.

Recommended browsers
Edge-based on Chromium, Google Chrome, Safari, and Firefox. Internet Explorer is not recommended.

The trial can be turned into a full version by purchasing a license from our website, click here to purchase

For more information, please visit our website Helpdesk 365

Support
If you are looking for more features, we can add them with additional customization costs. If you have any questions, please visit our website for answers on live chat or Raise a support request for this add-in by visiting the support page. Support

What is Helpdesk software?

The benefits of using a helpdesk ticketing system

Maintenance ticketing system

Tags
Helpdesk ticketing system, IT ticket system, SharePoint ticketing system, internal ticketing system, helpdesk ticket software, simple ticketing system, support ticketing systems, teams ticketing system, helpdesk ticking system software, SharePoint helpdesk ticket system.

Helpdesk 365

Autor: HR 365