AssistTEA
Autor: NTT DATA EMEAL -assistea
Virtual assistant for the employee in Teams
Employees can have problems on a daily basis, and something very simple can turn into a long and complicated process. Firstly, the employee is looking for agility in the solution as they have to get on with their work as soon as possible and not having an immediate response can lead to a feeling of loneliness. Moreover, these small problems can have a major impact in terms of opportunity costs, loss of time, extra costs, dissatisfaction and a poor company image, unhappy employees, etc.
AssistTEA puts the employee at the centre and helps them through a unique support channel. Thanks to this virtual assistant, it is possible to improve their user experience, avoiding the feeling of frustration when submitting a ticket and allowing the human factor to focus its efforts on more valuable tasks. Your employees will be better informed and, by reducing frustration, they will be happier and more corporate.
AssistTEA adapts perfectly to the new working models and allows you to reduce Time to Market time and improve operational efficiency.