Drive field service productivity, efficiency and accuracy while supporting a mobile, connected workforce and customer base.
Extend the power of Dynamics 365 into the field and provide technicians, managers, and executives with real-time information anytime, anywhere, on virtually any device with FieldConnect Online, a complete mobile workforce management solution.
Empower your dispatchers to optimize daily and on-call schedules with real-time and historical information, drag and drop calendaring and map tools.
Enable your office staff and dispatchers to easily manage work orders, customer information, service contracts and more.
Equip field technicians with real-time visibility and tools. Allow them to complete work orders, service forms and time cards using current and historical records for the customer, service site, equipment, and work order. Plus, they can create service reports, capture customer signatures, upload images and much more.
Differentiate your customers’ experience by providing a portal that enables your clients to create service requests, view up-to-the-minute service updates and see their service history.
Simplify the management of your subcontractors. Set up work orders, labor rates and part costs according to your business rules to minimize cost overruns plus much more.