SmartDA
Autor: INTUMIT
SmartDA is a conversational AI for answering Microsoft 365 questions
We find that some of our clients suffer from a lack of communication and feedback between the employee and the employer. This can lead to lower employee engagement rates in the workplace.
INTUMIT conducts Research and Development of cutting-edge AI (Artificial Intelligence) platforms as our core business. Thus, we are using comprehensive data to train the chatbot and make it smarter than ever. SmartDA is our new release chatbot not only can connect with management systems, but also collects valuable feedback from employee.
SmartDA is a versatile and personalized internal assistant for enterprise users which provides lot of benefits:
- Integrated through Microsoft Graph, Intumit's conversational AI assists Microsoft 365 users in a
- dialogue-based fashion through core technologies in contextual reasoning, reinforcement learning, recommending knowledge, and predictive analytics for enterprises.
- SmartDA can connect with management systems, such as HR systems, IT Helpdesk, and more.
- To start with, users can subscribe for a 30-day free trial first. After 30 days, the fee will be charged depending on the Plan type.
Case study
Challenges:
Faced with challenges such as external competition and internal organizational management,
especially the impact of the recent epidemic, MediaTek's digital transformation is urgent.
Therefore, the purpose of this project is to improve the work efficiency of colleagues and the
smooth communication of information through AI, and to use natural language training to
replace the mental effort of colleagues to ask and answer common questions and answers, and
to focus time on complex issues. One of the keys to the realization of the project is the support of
Teams. In addition to its guarantee of information security, it also allows us to automatically and
accurately push information to colleagues. The AI assistant has also greatly promoted the
utilization rate of Teams, and can complete many communication and tasks on a single platform,
which is an important transformation and construction of the enterprise.
Solution:
Digital assistant assisted MediaTek in implementing an internal conversational AI that is built on
top of the Microsoft Teams platform and company’s portal as a part of their digital transformation
journey. With 24/7 services for employees, SmartDA not only provides prompt support solutions but also
promoted the utilization rate of Teams.
Benefits:
The 24/7 demands of enterprise have combined with staff shortages to create an environment
where temporary, agency, new or redeployed staff are continuously joining frontline teams. With little time for formal training on local procedures, staff who are unfamiliar with their
working environment can benefit from guidance delivered by SmartDA. SmartDA is available to users in the form of a mobile app that delivers step-by-step instructions
that are time and location specific. The assistant prompts users to carry out certain activity and
enables them to receive support any time and any places.
For further information please contact us: sales@intumit.com.
