Verint Customer Engagement Platform (WFO)

Businesses today compete on customer experience while facing a widening gap between the resources they can provide and customer demands. The space between is called the Engagement Capacity Gap. Verint Cloud Platform closes the Engagement Capacity Gap, bringing together market-leading applications so enterprises can connect digital-first journeys, power today's workforce of humans and bots, embrace enterprise-wide CX culture, and harness data to drive AI and analytics in a trusted, open, and multi-cloud environment.

The platform empowers a company with some of the most sophisticated technologies available to deliver proactive, hyper-personalized engagement at the right time to every customer. Powered by Verint Da Vinci AI and Analytics, the breadth of tools and solutions works across your business, so you gain visibility and draw insights from every interaction.

The applications and services on the Verint Cloud Platform - including Workforce Engagement, Digital-First Engagement, and Experience Management - enable you to close the engagement capacity gap while seamlessly deliver experiences across engagement channels while uniquely support the modern, distributed workforce at scale.

For custom pricing, EULA, or a private contract, please contact us.