ALVAO Service Desk
ALVAO Service Desk consolidates all incidents and user requests via a single point of contact.
A friendly face for users, and a powerful tool for agents. ALVAO Service Desk provides a single point of contact for all in-company requests. IT support team gains an overview of the workload, clear priorities, and improved communication.
Is your IT overloaded and operating in firefighting mode?
Thanks to ALVAO Service Desk, you will finally get an overview of your team's work. User tickets in Service Desk are automatically assigned to their qualified agent and sorted according to assigned SLA priorities. The requester can see who is working on their task, when it will be resolved, and what is going on. While agents have their work clearly laid out including how much time is available for each activity – so deadlines never get overlooked.
Are you unable to effectively solve advanced workflows, such as joiners, movers, and leavers process?
Nobody has to scratch their head about who should approve a given ticket – Service Desk directs requests according to pre-defined rules. Managing complex workflows such as joiners, movers and leavers processes or security audits is exhausting. With Advanced Workflow, tasks involving multiple departments will be resolved faster and always according to established workflows.
ALVAO Service Desk is tuned for Microsoft 365 with our single interface approach
We develop ALVAO Service Desk for the Microsoft 365 context, both in terms of integration and user adoption. Using our products is much like MS Office – users find it familiar straight away. As a result of the system's full integration with Microsoft's platform, no duplicate work is necessary.
- Handle tickets directly from Outlook
Browse tasks and assign tickets, stay on top of emails, and create requests from within Outlook. Have the power of the Service Desk, directly in Outlook with ALVAO for Outlook integration
- Integrate your ticketing system with Microsoft Teams
With the Teams integration, users raise tickets directly from the application. The extension speeds up an incident resolution, fine-tunes team collaboration, and streamlines communication across departments.
- Get Power BI reports that help you to take the lead
Team management and IT performance assessment reports help you defend your budget as well as manage and motivate your team. Get out-of-the-box reports with data from Service Desk to see how well you're meeting goals, metrics, and KPIs.
More functionalities of the Service Desk:
- Intuitive user interface known from Microsoft 365.
- Powerful configuration with an effortless upgrade with no-code workflows, automating ticket routing.
- Our Service catalogue can be customized as per the needs of your organization. So, whether it’s HR, IT, Finance, or any other function, we can integrate all functions on a single portal.
- Easy integration with REST API to connect the solution with your third-party applications to accelerate data sharing.
For more information, please visit our website.