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OneView CRM for Dynamics 365

durch Rock Solid Technologies, Inc.

Configurable, Microsoft-based constituent relationship management (CRM) system for local government.

Built using Microsoft Dynamics 365 Online, OneView CRM is a robust back-office citizen management system designed for local government. This full-featured and highly configurable Constituent Relationship Management (CRM) system acts as a centralized hub for every engagement. 

  • One Platform for Every Engagement - OneView lets you see how and why your residents interact with you and brings your departments together to address their needs. Manage and report on citizen engagement over the long-term, with a single source of truth for your whole city. 
  • Efficient Case Management - Manage any request and ensure effective and fast resolution of issues across all citizen-facing departments. Forge better relationships with citizens through automated updates with a highly-integrated tool your staff will love.
  • Powerful Workflow Automation - Design workflows, automate processes, generate reports, and integrate with existing systems to decrease training time and maximize efficiency.
  • Flexible, Not Complex - Configure your CRM and citizen-facing engagement portals to meet the unique needs of your municipality without custom software development.
  • More Power With Microsoft - Tap into the power of Microsoft’s cloud-based Dynamics 365 platform on top of your OneView CRM to take your systems and reporting capabilities even further.
  • Effective Omnichannel Engagement - Connect with your citizens on the channels they already use with community-facing platforms like the OneLink mobile app, included with OneView. From there, your staff receive consolidated information to address resident issues.

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