durch Freshworks INC
Collaborate effortlessly with Freshdesk and Microsoft Teams
Trusted by over 50000 businesses, Freshdesk is your one-stop destination that provides everything you need to empower your teams and delight customers effortlessly. Packed with a suite of powerful enterprise-grade features, Freshdesk unifies customer service across channels, improves your team’s productivity, and allows you to provide personalized contextual customer support.
The Microsoft Teams-Freshdesk integration brings your internal and support teams together and makes cross-team collaboration effortless and frictionless.
Here’s how Freshdesk-Microsoft Teams integration helps you deliver exceptional customer service:
[#B]Simplifies cross-team collaboration[/#B]
- Break silos and unify distributed teams with a shared view of tickets
- Bring subject matter experts from different teams to solve complex queries faster
- Connect with teams outside of Freshdesk without switching applications
- Automatically route tickets based on specific conditions and notify your preferred channels in Microsoft Teams
[#B]Boosts agent productivity[/#B]
- Quickly create, view, or update tickets directly from Microsoft Teams
- Always stay on top of tickets with alerts for ticket assignment, customer replies, priority changes, etc
- Manage support tasks easily by replying and adding private/public notes to tickets directly from Microsoft Teams
- Offer support to team members from other channels in Microsoft Teams to solve complex queries
For installation instructions, please refer to this solution guide. https://support.freshdesk.com/support/solutions/articles/232273-the-microsoft-teams-app
- Es kann Daten über das Internet senden.
- Diese App kann auf persönliche Informationen in der aktiven Nachricht zugreifen, beispielsweise Telefonnummern, Anschriften oder URLs. Die App sendet diese Daten möglicherweise an einen Drittanbieterdienst. Andere Elemente in Ihrem Postfach können weder gelesen noch geändert werden.