Alloy Self-Service Assistant
durch Alloy Software
Create service desk tickets, search the knowledge base, and approve requests.
The Alloy Self-Service Assistant bot brings the self-service capabilities of the Alloy IT Service Management platform to Microsoft Teams.
*What Alloy Self-Service Assistant can do*
Alloy Self-Service Assistant is a bot app that helps you obtain support from your Alloy Navigator service desk without having to leave Teams. You can:
* Create new tickets, whether from scratch or from Teams messages,
* View the tickets you've already created to check their status or add comments,
* Search the knowledge base to quickly find articles that answer your questions,
* Check whether you have requests pending your approval and take action on the go.
*How to use Alloy Self-Service Assistant*
To communicate with the bot, send it commands in a private chat or invoke Alloy Self-Service Assistant from the messaging extension menu when chatting with somebody else. Please visit this [link](https://docs.alloysoftware.com/alloynavigator/8/docs/integrations/topics/microsoft-teams-bot-use.htm) for information on how to use the bot and what commands are available.
*Requirements*
To use Alloy Self-Service Assistant, your company must have Alloy Navigator (Enterprise or Express) software installed, and you must have an active Alloy Navigator account. If you’re all set up, the bot will automatically sign you in after you install it. If you are not sure whether you have an Alloy Navigator account or your company has Alloy Navigator software, please contact your administrator or ask them to [contact us](https://www.alloysoftware.com/it-service-management-software/).
*Before you can get started*
To get started, your administrator needs configure the bot app to connect to the Alloy Navigator server. Ask them to follow these [step-by-step configuration instructions](https://docs.alloysoftware.com/alloynavigator/8/docs/integrations/topics/microsoft-teams-bot-config.htm).
Appfunktionen
- Es kann Daten über das Internet senden.
- Diese App kann auf persönliche Informationen in der aktiven Nachricht zugreifen, beispielsweise Telefonnummern, Anschriften oder URLs. Die App sendet diese Daten möglicherweise an einen Drittanbieterdienst. Andere Elemente in Ihrem Postfach können weder gelesen noch geändert werden.