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Um die vollständigen Funktionen dieses Add-Ins zu erhalten, rufen Sie das SaaS-Paket ab:
CC4Teams adds functionalities such as intelligent routing to Microsoft Teams
CC4Teams - Customer Contact Enablement platform
Omni-Channel Contact Center for Microsoft Teams
CC4Teams is an Omni-Channel Customer Contact Solution certified by Microsoft and natively integrated into Microsoft Teams.
When it comes to Customer Contact enablement, CC4ALL has become the authority in improving communication while empowering employees. In today's hybrid world, customer contact teams are often dispersed and require a reliable end-to-end solution that reduces friction while ensuring fast responses, personalized experiences, and round-the-clock availability, regardless of location, time, and channel of choice.
For example, with advanced recording and reporting features, CC4Teams ensures employees are equipped with the correct technology and insights. This takes service management agility one step further by harnessing the advanced data analytics and visualization capabilities of Power BI. All information gathered can be seen and is accessible to everyone using CC4Teams.
Important feedback facilitates staff training, quick resolution answers, and regulatory compliance.
Our intelligent, Skilled-Based Routing and Conversational IVR direct callers straight to the best-suited, available employee, drastically reducing wait times and enhancing service efficiency and satisfaction.
With new features like Microsoft Copilot embedded into CC4Teams, employees are better equipped to deal with unknowns – and improve important service delivery. With Copilot and AI mechanisms within CC4Teams, conversations and suggested responses are automated to provide real-time support.
Our Customer Contact Enablement platform eliminates friction, allowing you to focus on delivering exceptional customer experiences. From compliance recording to Power BI reporting, CC4Teams provides the tools you need to succeed in the dynamic world of customer engagement.
Experience the ultimate CCaaS solution with 0 downtime and geo-redundancy, ensuring uninterrupted service and global reliability.
CC4Teams is Certified as an Extended Contact Center Solution for Microsoft Teams. Additionally, it holds ISO 27001 certification for information security and complies with Microsoft Saas Apps Security and Compliance standards.
Benefits of when integrating CC4Teams into Microsoft Teams:
Conversational IVR
Skill-based routing
Bulls-eye routing
Compliance recording
Wallboards
Wrap-up time
Conversational PowerBi dashboards
Over 300 integrations are possible
PowerApps available
Make the smart choice – choose CC4Teams for a seamless, efficient, and customer-centric Customer Contact experience.
Contact us for more information; we can have you up and running in days.
Request a free live demo today. We will gladly show you how our contact center solutions make
it easy to improve customer experience.
https://demo.contactcenter4all.com/discover-contactcenter4all
In order to use this app, you need to have an active CC4Teams account.
Appfunktionen
Wenn diese App verwendet wird, wird sie
- Es kann Daten über das Internet senden.
- Diese App kann auf persönliche Informationen in der aktiven Nachricht zugreifen, beispielsweise Telefonnummern, Anschriften oder URLs. Die App sendet diese Daten möglicherweise an einen Drittanbieterdienst. Andere Elemente in Ihrem Postfach können weder gelesen noch geändert werden.
Auf einen Blick
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