Ensuring that an IT help desk or service desk is running hassle free at all times is an ongoing challenge for enterprises across the world. IT is the backbone of the modern organization - all employees are highly dependent on the efficient running of IT services. It is, therefore, not surprising that they expect an instant resolution for the IT issues they run into on a frequent basis.
Interesting though, most IT helpdesk tickets are actually low-value items and typically repetitive. These are not issues that require extensive expertise to resolve, but they are still time-consuming and detract your helpdesk from issues that require their deep-seated attention.
When your helpdesk is busy resolving low-value issues, it greatly diminishes the productivity of your employees as well as helpdesk teams.
At Acuvate, we have created an AI-powered chatbot that uses machine learning and natural language processing to attend to simple IT queries. As an IT self service request chatbot, it works as an AI assistant and fulfills the need and presence of a Level-1 IT support assistant. Chatbots extract info from a knowledge base, FAQs and user guides and bring it to the actively used messaging app like Skype for Business, Slack, Skype etc.
The IT Helpdesk bot is equipped to handle real-time alerts and manage incidents, security and outage. Chatbots reduce ticket costs and increase the productivity of IT helpdesk staff by arranging tickets based on priority.
IT Helpdesk bot’s features include high-speed response, 24x7 availability, elimination of calls, real-time alerts, seamless integration into existing self-service systems and enterprise level security. This can free up the time of IT personnel by accomplishing simple tasks like resetting passwords, troubleshooting and more. The conversational interface of chatbots allows users to get answers by asking one question at a time.
How our IT helpdesk Bot can help?