Optrua's Optimization Managed Service for Microsoft Dynamics 365

Overview

In today’s competitive business landscape, optimizing Customer Relationship Management (CRM) systems such as Microsoft Dynamics 365 is paramount for nurturing customer loyalty, enhancing employee engagement, and boosting overall operational efficiency. However, achieving these objectives demands specialized expertise and ongoing maintenance. Optrua’s Optimization Managed Service for Microsoft Dynamics 365 is meticulously crafted to effectively address these challenges, empowering organizations to fully leverage the capabilities of their Microsoft Dynamics 365 without the complexities of internal management.

Our Optimization Plans empower businesses to boost operations and stimulate growth sans in-house Power Platform or Dynamics CRM experts. We cover system architecture, business analysis, configuration, data integration, and workflow automation. Our Managed Service aids in ensuring system security, stability, and ongoing technical support for Microsoft Power Platform, Microsoft Dynamics Customer Engagement, Azure, and related systems.

Deliverables:

Within our Pro Plus Plan, we offer a comprehensive set of services tailored to optimize your Microsoft Dynamics 365 Customer Engagement system. This includes collaborative visioning, strategic planning, and monthly iteration meetings to prioritize enhancements and fixes. Quarterly strategic planning meetings ensure alignment with long-term business objectives. Additionally, we provide managed development environments, Azure DevOps utilization, and a managed backlog for efficient project management. With 160 development hours monthly, plus a 25% discount on additional project work, our plan ensures consistent enhancement and support.

We address up to 20 support tickets monthly with a quick response time of 2 hours, managing system security, user administration, and third-party app support. Bi-monthly web training and a client support portal facilitate seamless communication and knowledge sharing. Our flexible engagement terms offer a 12-month subscription with rollover hours and a 30-day cancellation notice. The Pro and Team Plans offer similar benefits, with adjustments in development hours, discounts, and support ticket allocations to suit varying needs.

Why Optrua?

Unlock your Microsoft Dynamics 365 Customer Engagement potential with our tailored Optimization Plans. From strategic planning to continuous enhancements, we ensure your CRM evolves seamlessly. Optrua improves outcomes with a focus on Customer Experience and Employee Engagement, leveraging broad experience in Microsoft Power Platform, Microsoft Dynamics 365 Customer Engagement, and Azure.