ORBIS SMART KNOWLEDGE CLOUD for Dynamics 365 CE

ORBIS Smart Knowledge Cloud for Microsoft Dynamics 365 is an intelligent extension of Microsoft Dynamics 365 Customer Engagement for AI based Knowledge Management and Decision Trees. All service information distributed throughout the company is analyzed and made available in the appropriate situation. In addition, service staff can be instructed and guided in the targeted error analysis in order to derive the right measures. Self-service portals make the knowledge available to your customers and partners 24/7. By means of seamless integration, the service employee can further process the request, if necessary, without having to go through additional information loops. It supports the preservation of employee knowledge in the company, despite demographic change.